Originally Posted by Figment
You can't make them fall in love with the current state of the game and you shouldn't try to. It just feels insincere and forced.
All you can say to them is that you feel for them (if you don't, eh, insensitive person is insensitive - then there's always the option to just not say anything) and encourage them to make their grievances heard, while trying to enjoy the good parts and that devs already made at least some improvements based on PS1 feedback, even if it's not typically enough to satisfy PS1 players. Try to ease the pain, don't rub salt in the wound.
Provide hope for change or that the game gets somewhere we can all enjoy and accept yourself that they might be on to something, don't squash hope for improvement because you're content or complacent with the status quo. The game won't grow on them, so don't suggest that it will, that'll just increase disappointment.
Simply be fair and accept their position without trying to change them to what they're not. Don't expect them to simply stomach everything if their heart and mind tells them it isn't right.
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What the hell is this feel good hippie nonsense?
Never ever ever tell someone that Planetside is not the greatest game ever made.