Out of everything I've read from PAX so far, I think this is by far the most important piece of info, because we could all use a reminder.
From the interview at PikiGeek...
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He admitted that the game’s biggest fansite, Planetside Universe, and the game’s subreddit are the first things he reads before getting out of bed in the morning. When I asked if that feedback from fans has had a significant impact on development, he couldn’t have issued a stronger or more confident “Yes.”
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I don't care if he's missed a couple of mornings, not posted for a while, and even loves NC. Higby is awesome, and we should all get tattoos of his amazing hair.
But seriously this is the kind of dedication the people making this game have, we are important, and we are heard.