Originally Posted by Geld
This. I used a program called TOR ( https://www.torproject.org/) to get access to SOE websites back as it lets you browse with a new IP. I then submitted a ticket and it went through the proper channels and I got access back.
I also found out after making my initial post on this site that I lost access cause my IP was banned. It was proven that my ban was done in error however, so this route may not work for everyone.
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when did you make a ticket, and when did they reply? I also submitted a ticket yesterday but there was no reply.