NeedHalp
2010-04-25, 02:06 PM
I am having problems getting Planetside to work. SOE's knowledge base for PS is down, live chat is down, cannot email them, and I cannot post anything or PM anyone on the forums (under multiple accounts and computers).
Here is the email I sent them, without success, and now pass to you with high hopes:
I am running on Windows XP Professional x64 edition. I have an Intel Quad 2 Quad, 3.2GHz, with 4GB of RAM, Radeon x1950 512mb video.
Recently I created a trial account to see if I'd want to subscribe again. My buddy did the same. He installed the game, works great. I installed the game, and for some reason every loading bar I see on Launchpad is very, very slow. Especially the file analyze bar. After 5-10 minutes, the button finally switches to play. I click it, and after about 2 minutes of the program being frozen, a message pops up that says Launching Planetside. 30 seconds later, "There was a problem accessing your account information. Please try again etc..".
There is nothing wrong with my account, as I've tried it on my buddy's computer. I logged into his here too, to see if it would work, and I got the same message. I've reinstalled PS twice, same thing. I copied the contents of my PS and Launchpad folder to a virtual machine running Windows XP with 2gb of ram, and it worked fine (except for a little lag of course). I don't understand what the issue is. I have my NET frameworks installed, have compatibility mode on, have visual c++ libraries installed, have all of my drivers and everything else that I can think of - all updated.
Any help would be appreciated. Thank you!
Here is the email I sent them, without success, and now pass to you with high hopes:
I am running on Windows XP Professional x64 edition. I have an Intel Quad 2 Quad, 3.2GHz, with 4GB of RAM, Radeon x1950 512mb video.
Recently I created a trial account to see if I'd want to subscribe again. My buddy did the same. He installed the game, works great. I installed the game, and for some reason every loading bar I see on Launchpad is very, very slow. Especially the file analyze bar. After 5-10 minutes, the button finally switches to play. I click it, and after about 2 minutes of the program being frozen, a message pops up that says Launching Planetside. 30 seconds later, "There was a problem accessing your account information. Please try again etc..".
There is nothing wrong with my account, as I've tried it on my buddy's computer. I logged into his here too, to see if it would work, and I got the same message. I've reinstalled PS twice, same thing. I copied the contents of my PS and Launchpad folder to a virtual machine running Windows XP with 2gb of ram, and it worked fine (except for a little lag of course). I don't understand what the issue is. I have my NET frameworks installed, have compatibility mode on, have visual c++ libraries installed, have all of my drivers and everything else that I can think of - all updated.
Any help would be appreciated. Thank you!