Originally Posted by Sephirex
Had the same problem when trying to get back into my original SOE account when Beta news first started happening. Reset my password and couldn't get in. Contacted customer support and they said they'd help me if I could give them the credit card number I'd used when I'd last played 5 years prior. I'd lost my wallet about 2 years prior and reset all my cards, so I didn't have those numbers just laying around.
Just made a new account. Very frustrating and now I have to use a key since I can't get into my vet account.
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Well at least we got key priority straightened out
Anyways, mort, I checked out the link. Very slow/strange, and the only way I got it to load was through a search engine. Still seemed legit enough, though. I was able to log in just for shits, and change my password immedialy after. However, it didn't do anything else for me. What were you instructed to do, exactly?