Easy answer to this.
I too had a real problem getting a confirmation code.
So out of disgust, I started a NEW Station account. Guess what, it came right away. Course, I did this at work and had to have my wife email me a copy of my dxdiag.txt file, but hey, where there is a will, there is a way.
PS Anyone have problems seeing what they wrote? On mine, everying was in WHITE! I had to drag my mouse over the text box to see what I typed. Annoying.
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