PlanetSide Universe - View Single Post - News: Beta Producers Letter and free PlanetSide 1 Game Time!
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Old 2012-06-28, 02:58 PM   [Ignore Me] #429
Khrusky
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Re: Beta Producers Letter and free PlanetSide 1 Game Time!


I sent them a message via email; they added the game time and I got this message.

Originally Posted by Customer Service
Greetings [redacted],

Thank you for contacting Sony Online Entertainment. Your refund request has been processed. Please allow 5-7 business days for the funds to post to your account.

*Refunds processed within 4 days of the order date will drop off your account.

We have created this knowledge base to assist our customers in finding the answers they need http://www.soe.com/en/support/If you have any other questions for us please let us know.

Regards,
CSR Steven
I just hope the vet status thing is properly sorted out before beta!

Originally Posted by RadarX View Post
Your status as a former PS1 player should not be affected. I can't go into specifics of why some accounts weren't flagged, but I can assure you that Customer Service is taking care of anyone we missed.
Is there somewhere we can forward account names to, to make sure they're added to the fix list?
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Last edited by Khrusky; 2012-06-28 at 03:00 PM.
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