I sent them a message via email; they added the game time and I got this message.
Originally Posted by Customer Service
Greetings [redacted],
Thank you for contacting Sony Online Entertainment. Your refund request has been processed. Please allow 5-7 business days for the funds to post to your account.
*Refunds processed within 4 days of the order date will drop off your account.
We have created this knowledge base to assist our customers in finding the answers they need http://www.soe.com/en/support/If you have any other questions for us please let us know.
Regards,
CSR Steven
|
I just hope the vet status thing is properly sorted out before beta!
Originally Posted by RadarX
Your status as a former PS1 player should not be affected. I can't go into specifics of why some accounts weren't flagged, but I can assure you that Customer Service is taking care of anyone we missed.
|
Is there somewhere we can forward account names to, to make sure they're added to the fix list?