Originally Posted by SkyrimHrothgar
How do you know?
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Because they send you an email 2 weeks later saying they didn't really 'investigated' since you didn't provide the additional information they asked for (huh?
) hence they will just mark it as "resolved" for that technical reason.
What additional information do they want? I don't know. All the information needed was already provided at the initial ticket. No additional requests were given. It's simply a technical loophole they devise to close tickets and mark them as "resolved". In short, too many tickets, not enough GMs.