Originally Posted by Geld
This. I used a program called TOR ( https://www.torproject.org/) to get access to SOE websites back as it lets you browse with a new IP. I then submitted a ticket and it went through the proper channels and I got access back.
I also found out after making my initial post on this site that I lost access cause my IP was banned. It was proven that my ban was done in error however, so this route may not work for everyone.
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Interesting! So it's possible that it was an IP ban after all eh? Hmm, the TSR I spoke to hasn't contacted me though, so I don't know, maybe that wasn't what happened in my case. What did they say when they unbanned your IP address? My case was escalated as well, but the TSR I spoke to wasn't sure what was going on. He said that it did sound like my IP was banned/blocked, but if that was the case, it would be pretty obvious.
Originally Posted by xikroniczz
I am really disappointed, that my Planetside 2 launcher will not work I spent around 60$ on the game because I love it so much! I am having the same errors, as starting up my Planetside 2 for around 10 minutes then it comes up with a black square with no words but when you highlight at the top left it says, Unknown Error Occurred. I then try to solve the problem by going on the Sony website where Planetside 2 is held, to contact them for help but it will not work as in it will not even load! I searched up what I had to do so I waited 3 days (what I was told to do). It still does not work even when my connection to everything else is fine! I need someone to resolve this, I will be truly grateful. Thanks for the help.
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Sounds very similar to what I (and everyone else in this thread) was experiencing. It seems that this problem is on SOE's end, so there are four options you can go with:
1) Find someone with a computer that you can use, log into your account at
help.soe.com, click on "Open A Support Ticket", describe the problem you're experiencing, then click submit and wait for a response.
2) Email SOE support at
[email protected] (basically the same thing as using help.soe.com)
3) Call SOE support on the phone, 858 537-0898, open from 7:00 am - 7:00 pm Pacific Time, Monday to Friday.
4) Wait until the problem goes away. This seems to last around a week, and judging from the date on your original post, you may be able to access SOE websites and games again in a few days (May 16th or 17th).
Good luck!