Originally Posted by Higby
You guys now know exactly as much as I do. I'm sorry it took so long to get this information out to you. I'll bring the issues you guys have up to the "powers that be", but my job is making games not business development, so I don't have a ton of sway here to be honest.
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So much for the "new SOE that doesnt screw up anymore"...
I fully understand that you are not getting told everything 24/7, as that would be rather much information. But really, who the hell screwed that one up? You usually inform your company before you inform your customers. To make sure concerns are raised BEFORE the shitstorm begins. Thats business 101, thats how you do things, thats how you prevent madness and chaos.
Just posting a FAQ that hasnt been carefully double and triple checked for its content and the way it can be interpreted, and the not being lighting quick to respond on concerns is the number one way to piss off your customers.
Damn those suits...
Well anyway, thanks for postig matt, time to give you some Vanu trouble on twitter. :P