account has been banned, technical issue??

[BinkyNC]

9 days ago i became a premium member for a year on ps2.
2 days later my account has been banned.

I placed a ticket on the support site of prosiebensat.1 (eu) but there is no solution for this issue yet.

*1. i can logon to the member website with my premium account succesfuly, change my password, place a ticket etcetera. no banning information in the database en SOE gave my account the green light.
2. when i launch the game with this account there is a screen: your account has been banned, please contact customer support
3. when i launch the game on my second pc it gives the same error.
4. when i try my login credentials at a good friend we receive the same
message on his pc.
5. i created a new temporary account and that launches perfectly

*Conclusion*: on the central authentication server of the game planetside 2, there is something wrong with my account.

*Greeve*: No benefit of my premium account and acces to my character
DjingDjang in which i ivested already 75 euro's and 6200 cert points.
Also the XP boost of a week is partially down the drain.

The guys at prosiebensat.1 say i have to be patient but give no info or solutions...just be patient.

Anyone had this problem? suggestions...tips