Got a response from Danny at PS - PlanetSide Universe
PSU Social Facebook Twitter Twitter YouTube Steam TwitchTV
PlanetSide Universe
PSU: Because spamming outfit chat isn't enough...
Home Forum Chat Wiki Social AGN PS2 Stats
Notices
Go Back   PlanetSide Universe > PlanetSide Discussions > PlanetSide 1 Discussion

Reply
 
Thread Tools Search this Thread Display Modes
Old 2002-11-04, 04:35 PM   [Ignore Me] #1
MrVicchio
Contributor
Major General
 
MrVicchio's Avatar
 
Got a response from Danny at PS


In regaurds to the Beta Code email issue, I got a response:

Head back to http://planetside.station.sony.com/b...nfirm_code.jsp and
find the sentence that says, "If you have lost your confirmation code or
never received the email with it included, then click here." Go ahead and
click "here" to proceed to the resubmit confirmation code page. You'll be
asked to enter your email address (you can try a different email at this
point). Enter the email address and click the Email Code button.

Please let me know if you're still having problems. Thanks!

Danny

Not really inspired, but hey a response is a response.

I told him I fixed the issue by creating a new login... worked for me.
__________________
Back from the internet!
MrVicchio is offline  
Reply With Quote
Old 2002-11-04, 04:41 PM   [Ignore Me] #2
Unregistered
Contributor
Custom Title
 


That's pretty much the advice that we have been giving people. I'm glad to know that we have been suggesting the same thing Sony is.

Maybe Hamma will post it as news.
Unregistered is offline  
Reply With Quote
Old 2002-11-04, 05:10 PM   [Ignore Me] #3
Hamma
PSU Admin
 
Hamma's Avatar
 


Done
__________________

PlanetSide Universe - Administrator / Site Owner - Contact @ PSU
Hamma Time - Evil Ranting Admin - DragonWolves - Commanding Officer
Hamma is offline  
Reply With Quote
Old 2002-11-04, 05:11 PM   [Ignore Me] #4
Valmont
Private
 


Yeah, I got the same email.
Valmont is offline  
Reply With Quote
Old 2002-11-04, 08:32 PM   [Ignore Me] #5
Lexington_Steele
Lieutenant Colonel
 
Lexington_Steele's Avatar
 


What address did you email to get a response.

I didn't realize that you needed a 64 meg graphics card when I submitted my application. Today I bought a GeForce4 Ti 4400 (128 MB). (I already had the ram and the processor speed)

I want to get in touch with them so I could possibly update my Beta application. (Maybe as simple as sending them a new DXDiag.txt file).

So who did you email that actually gave you a response?
__________________
If you hear a voice within you saying, 'You are not a painter,' then by all means paint boy, and that voice will be silenced.
~ Vincent van Gogh

Sit Back, Relax, and Enjoy the Action.
Lexington_Steele is offline  
Reply With Quote
Old 2002-11-04, 08:38 PM   [Ignore Me] #6
MrVicchio
Contributor
Major General
 
MrVicchio's Avatar
 


There is a link on the code input screen that lets you contact them.
__________________
Back from the internet!
MrVicchio is offline  
Reply With Quote
Old 2002-11-05, 12:22 AM   [Ignore Me] #7
Chopit
Private
 
I received the same reply, but...


I'm not too impressed with the copy/paste when that was a site problem that I hope is being addressed. Let's hope this isn't how customer service, site issues, or servers problems are dealt with in the future. Oh, how I love thee copy and paste.
Chopit is offline  
Reply With Quote
Old 2002-11-05, 06:55 AM   [Ignore Me] #8
Hamma
PSU Admin
 
Hamma's Avatar
 


Well, if you had 1000 emails.. you probably would not respond to each one individually either
__________________

PlanetSide Universe - Administrator / Site Owner - Contact @ PSU
Hamma Time - Evil Ranting Admin - DragonWolves - Commanding Officer
Hamma is offline  
Reply With Quote
Old 2002-11-05, 03:56 PM   [Ignore Me] #9
Chopit
Private
 
You're right...


...But, I would state something about the amount of traffic on the site, why the confirmation code emails were not working, or say that I'm looking into the issue and to keep trying via the way the email stated. Just stating the obvious concerns people like me who will only play a game with great customer service...not just some copy/paste late emails about things I already know. Again, my concern is for the future when a hundred thousand, or more, gamers are trying to access sites, servers, etc., and can't get anything but a copy/paste answer days after the initial problem.

On the other hand, it's early and maybe they didn't have the resources or didn't expect a few thousand requests for the Beta sign-up in the first couple of days.

Last edited by Chopit; 2002-11-05 at 03:59 PM.
Chopit is offline  
Reply With Quote
Old 2002-11-05, 04:05 PM   [Ignore Me] #10
Hamma
PSU Admin
 
Hamma's Avatar
 


hehe, I could see your concerns
__________________

PlanetSide Universe - Administrator / Site Owner - Contact @ PSU
Hamma Time - Evil Ranting Admin - DragonWolves - Commanding Officer
Hamma is offline  
Reply With Quote
Old 2002-11-05, 04:23 PM   [Ignore Me] #11
Unregistered
Contributor
Custom Title
 


At least you got a responce.

I sent in an e-mail at the end because I wanted to make sure my app went through ok. Everything I typed was invisable. I could only see if it was typed in correctly by high lighting the text i had just typed.

It was like that in all the drop down menus too. I could only see my choice while I was selecting it. Soon as I let go of the menu the box turned white.

I just figured that because I couldn't see anything in the boxes, that it didn't know where to send the e-mail to, but when I got it it had some of the info that I put durring the application process so I didn't worry too much.

All in all though I have to agree that the Beta Application didn't go over as smooth as they would have liked, and I'm surprised that they haven't given us anything "Official" to post about the issues people are having.
Unregistered is offline  
Reply With Quote
Reply
  PlanetSide Universe > PlanetSide Discussions > PlanetSide 1 Discussion

Bookmarks

Discord

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 03:40 AM.

Content © 2002-2013, PlanetSide-Universe.com, All rights reserved.
PlanetSide and the SOE logo are registered trademarks of Sony Online Entertainment Inc. © 2004 Sony Online Entertainment Inc. All rights reserved.
All other trademarks or tradenames are properties of their respective owners.
Powered by vBulletin
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.