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Old 2012-06-28, 02:06 AM   [Ignore Me] #61
EightEightEight
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Re: PS 1 Free time has started.


It's really sad that they have not fufilled what I feel to be a promise why would you specify such a specific time and then not meet it

Especially after seeing a post like this:

Originally Posted by RadarX
You guys are an extremely passionate community. We don't want to make a promise we aren't able to keep because a) we don't think it's the right way to treat your community and b) because I'm scared of what some of you might do.
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Old 2012-06-28, 02:10 AM   [Ignore Me] #62
RovingDeath
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Re: PS 1 Free time has started.


WTF MAN want to play =(
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Originally Posted by RadarX View Post
You guys are an extremely passionate community. We don't want to make a promise we aren't able to keep because a) we don't think it's the right way to treat your community and b) because I'm scared of what some of you might do.
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Old 2012-06-28, 02:10 AM   [Ignore Me] #63
WarbirdTD
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Re: PS 1 Free time has started.


Deleted. Monster fail. PEBCAC.

Last edited by WarbirdTD; 2012-06-28 at 09:42 AM.
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Old 2012-06-28, 02:19 AM   [Ignore Me] #64
megamold
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Re: PS 1 Free time has started.


and of course none of the phone numbers seem to work.
good to know that customer support from SOE is still as shit as it ever was.
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Old 2012-06-28, 02:21 AM   [Ignore Me] #65
RovingDeath
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Re: PS 1 Free time has started.


Here's the return email when I used their support address on the official site:


Sorry, we were unable to deliver your message to the following address.

<[email protected]>:
Remote host said: 550 5.1.1 <[email protected]>... User unknown [RCPT_TO]
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Originally Posted by RadarX View Post
You guys are an extremely passionate community. We don't want to make a promise we aren't able to keep because a) we don't think it's the right way to treat your community and b) because I'm scared of what some of you might do.
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Old 2012-06-28, 02:25 AM   [Ignore Me] #66
megamold
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Re: PS 1 Free time has started.


also , when calling the UK support line, it tells me the working hours for the pacific timezone, geuss what SOE, the UK is NOT in the usa.
maybe getting pro7 to do the eu support isnt so bad after all.
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Old 2012-06-28, 02:52 AM   [Ignore Me] #67
EightEightEight
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Re: PS 1 Free time has started.


Originally Posted by megamold View Post
also , when calling the UK support line, it tells me the working hours for the pacific timezone, geuss what SOE, the UK is NOT in the usa.
maybe getting pro7 to do the eu support isnt so bad after all.
Then at least there would be some support I guess
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Old 2012-06-28, 03:33 AM   [Ignore Me] #68
WarbirdTD
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Re: PS 1 Free time has started.


Apparently, I have a bajillion accounts with SOE and I was, in fact, using completely the wrong one.

Last edited by WarbirdTD; 2012-06-28 at 09:46 AM.
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Old 2012-06-28, 03:50 AM   [Ignore Me] #69
megamold
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Re: PS 1 Free time has started.


i got over 100$ worth of ps1 subs in my payment history , so yeah borked sounds about right.
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Old 2012-06-28, 06:36 AM   [Ignore Me] #70
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Re: PS 1 Free time has started.


I have sub payments from aug 2003 to sept 2004 and still not been granted free time. I'm also in the UK if that makes any difference. Bit disappointing I hope they reactivate before the 1st!
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Old 2012-06-28, 06:55 AM   [Ignore Me] #71
Baneblade
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Re: PS 1 Free time has started.


SOE hands out free playtime and people still complain... you could reactivate your account yourself at any time. Worry about your 30 days later.
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Old 2012-06-28, 07:24 AM   [Ignore Me] #72
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Originally Posted by Baneblade View Post
SOE hands out free playtime and people still complain... you could reactivate your account yourself at any time. Worry about your 30 days later.
Well...yeh...but I think it's more that people can't access the free time...and are trying to find out why!

I can't ...and it would be a help to find out if it's "my fault" as it were or if it's that SOE underestimated how long it would take to credit the free time to everyone's account..

I don't think that's a complaint...just wondering...

Frankly I'd be more than happy to pay a months subs while waiting for beta...if the pops are as high as they sound...but don't want to do that if I get the 30 days credited to my account 20 seconds later.
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Old 2012-06-28, 07:30 AM   [Ignore Me] #73
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Re: PS 1 Free time has started.


Originally Posted by MrTinkles View Post
Frankly I'd be more than happy to pay a months subs while waiting for beta...if the pops are as high as they sound...but don't want to do that if I get the 30 days credited to my account 20 seconds later.
Exactly this, I didn't mean to sound ungrateful and I would have subbed anyway for the 1st event, just wondering why we haven't got the free time yet or perhaps they missed some accounts out for some reason?
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Old 2012-06-28, 08:12 AM   [Ignore Me] #74
megamold
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Re: PS 1 Free time has started.


Originally Posted by Baneblade View Post
SOE hands out free playtime and people still complain... you could reactivate your account yourself at any time. Worry about your 30 days later.
lol, really?
its the people that didnt recieve anything that are complaining, and rightly so.
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Old 2012-06-28, 08:46 AM   [Ignore Me] #75
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Re: PS 1 Free time has started.


Did you ever pay a subscription at all for PS? If not you may not get an invite.

Regardless chat support should open this morning.. don't worry plenty of times to get in on some good fights. SOE isn't out to get you I'm sure there was just a mixup somewhere.
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