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Old 2004-03-26, 08:53 AM   [Ignore Me] #1
Firefly
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"You Do Not Have A Subscription"


So I go to log into Planetside today, and it says I don't have a subscription. Funny, I'm pretty damn sure I do. I pay my bills, my credit card is active, and I was not notified of any changes otherwise.

Anyone have this problem? And who the heck do I call/email to figure out what is going on?

EDIT:
It says the account was closed, and on the account manager it says I can reactive a cancelled account... I see no option for that and it says "You are currently subscribed to: PlanetSide Subscription 1 month , $12.99"

So confused.
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Last edited by Firefly; 2004-03-26 at 09:03 AM.
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Old 2004-03-26, 09:13 AM   [Ignore Me] #2
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Call them?
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Old 2004-03-26, 09:21 AM   [Ignore Me] #3
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Tom Lockard should be able to tell you...
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Old 2004-03-26, 09:26 AM   [Ignore Me] #4
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Originally Posted by Hamma
Call them?
Originally Posted by Firefly
And who the heck do I call/email to figure out what is going on?
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Old 2004-03-26, 09:31 AM   [Ignore Me] #5
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OF has a tech forum right? if you're lucky a dev will see it and either help you or tell you what to do.
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Old 2004-03-26, 09:36 AM   [Ignore Me] #6
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Originally Posted by Firefly
So I go to log into Planetside today, and it says I don't have a subscription. Funny, I'm pretty damn sure I do.


I for one know you do! Dude, I hope they get you straightened out!
/me crosses his fingers.
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Old 2004-03-26, 10:25 AM   [Ignore Me] #7
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http://www.station.sony.com/en/services/help/help.jsp

Talk in live chat with tech support, opens in 30 minutes (Noon EST).

Yesterday I appealed about my account and a CSR replied to me with that link.

Edit: He also gave me a number to call, 1-858-537-0898.

Last edited by Salazar; 2004-03-26 at 10:39 AM.
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Old 2004-03-26, 10:58 AM   [Ignore Me] #8
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tango-mike
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Old 2004-03-26, 11:07 AM   [Ignore Me] #9
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that was happening to me for a while... because my password was being typed in caps.
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Old 2004-03-26, 11:41 AM   [Ignore Me] #10
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The link Salazar posted should work. It's a great live chat service that they have, and the reps are nice and friendly.
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Old 2004-03-26, 12:01 PM   [Ignore Me] #11
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Good- because if I get one more friggin' Standard Form Letter reply from an /appeal I am going to have a nervous breakdown.
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Old 2004-03-26, 01:20 PM   [Ignore Me] #12
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as opposed to the usual calm and friendly Firefly we got to know...
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Old 2004-03-26, 01:26 PM   [Ignore Me] #13
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I'm always calm. I don't get angry or upset over things I consider myself to be above.

But that damn form letter pisses me off. I just wasted my time reporting a problem or /appealing something lame, and I get the "Hello my name is CSR Blah Blah, please use the forum!"
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Old 2004-03-26, 02:08 PM   [Ignore Me] #14
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Originally Posted by Firefly
"Hello my name is CSR Blah Blah, please use the forum!"
Owned.

On a serious note, find their live chat system, it's very good.
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Old 2004-03-26, 05:16 PM   [Ignore Me] #15
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yea it is i used it once for a patching problem.
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