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Old 2012-08-03, 03:28 AM   [Ignore Me] #1
SpottyGekko
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No Beta access for euro players ?


Yesterday I was lucky enough to snag a beta key on PSU's Beta Key Exchange. I was delighted and really looked forward to helping the PS2 dev team improve the game (yes, I actually DO test in beta's ).

However, I've been completely unable to register the beta key so far

I've had a Station account since 2004 (SWG days).
  1. At first, the "Redeem code" link from the Planetside 2 webpage didn't work. Got on Live Chat support and was told that SOE had a problem with their Billing System at that time, and that no account transactions were working.
  2. Tried again this morning, and this time it told me that the code could not be applied to my account because of "the status of my account".
  3. Checked my details and found that the CC I had registered as payment method had expired.
  4. Tried to enter new CC details and got the following error msg: "payment method is not valid for a US customer"

I also received a phone call from my bank to check that a billing attempt by SOE was in fact a legit transaction, which means the CC details were correct in their system.

Unfortunately, it's another 10 hours before Live Chat support opens for business, so I'll have to wait a while before I can follow-up this issue further.

I'm just wondering if it's still possible for euro customers to create new SOE Station account and use euro-based credit cards as a payment method ?

Any euro players here who have been able to register beta keys ?
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Old 2012-08-03, 03:33 AM   [Ignore Me] #2
dafuq
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Re: No Beta access for euro players ?


im from germany and i have an active sub paying with direct debit


looks like the problem can only be solved by the support..



creat a new account and enter the beta key there?

Last edited by dafuq; 2012-08-03 at 03:42 AM.
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Old 2012-08-03, 04:03 AM   [Ignore Me] #3
SpottyGekko
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Re: No Beta access for euro players ?


Originally Posted by dafuq View Post
im from germany and i have an active sub paying with direct debit


looks like the problem can only be solved by the support..



creat a new account and enter the beta key there?
When I create a new payment method, there is no option for direct debit.

And euro customers can no longer buy an "All Access Pass" for SOE games, we have to sub individually to each game if they are not F2P.

And PSS1 only allows access to DCUO at this stage it seems, with no equivalent to the SOE "All Access Pass" yet.

Imho, it's a mess currently...
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Old 2012-08-03, 04:05 AM   [Ignore Me] #4
Firearms
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Re: No Beta access for euro players ?


Was it a legit key or one of the dodgey batch?
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Old 2012-08-03, 04:08 AM   [Ignore Me] #5
Canaris
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Re: No Beta access for euro players ?


I know SOE is in the proccess of moving all it's Euro business over to Pro7, I don't know if that would effect it.
You might have just selected a bad time to sign up at during the switch over.

then again using a beta key shouldn't be effected by your station account if you've had it since 2004
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Last edited by Canaris; 2012-08-03 at 04:13 AM.
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Old 2012-08-03, 04:17 AM   [Ignore Me] #6
SpottyGekko
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Re: No Beta access for euro players ?


Originally Posted by Firearms View Post
Was it a legit key or one of the dodgey batch?
I'm inclined to think it's a legit key, because the error msg says that it can't be applied to my account due to the "account status".

But error message texts are not always completely accurate...

Hopefully Live Chat support can clear this up.


I just wanted to check if any other euro-based players have been able to activate beta keys without any hassles.
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Old 2012-08-03, 04:21 AM   [Ignore Me] #7
dafuq
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Re: No Beta access for euro players ?


Originally Posted by SpottyGekko View Post
I'm inclined to think it's a legit key, because the error msg says that it can't be applied to my account due to the "account status".

But error message texts are not always completely accurate...

Hopefully Live Chat support can clear this up.


I just wanted to check if any other euro-based players have been able to activate beta keys without any hassles.
my friend which i gave a twitter key 2 days ago could enter it just fine, hes from germany aswell
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Old 2012-08-03, 04:26 AM   [Ignore Me] #8
Mox
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Re: No Beta access for euro players ?


Now the problems start. I am already hating it. SOE sold our european souls to pro7. I believe it will be a mess.

Last edited by Mox; 2012-08-03 at 04:28 AM.
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Old 2012-08-03, 04:30 AM   [Ignore Me] #9
dafuq
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Re: No Beta access for euro players ?


Originally Posted by Mox View Post
Now the problems start. I am already hating it. SOE sold our european souls to pro7. I believe it will be a mess.
yeah pro7 is my biggest concern too..
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Old 2012-08-03, 04:30 AM   [Ignore Me] #10
SpottyGekko
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Re: No Beta access for euro players ?


Originally Posted by dafuq View Post
my friend which i gave a twitter key 2 days ago could enter it just fine, hes from germany aswell
^^Thanks for the confirmation, at least now I know the problem is either with my account or the beta key
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Old 2012-08-03, 04:34 AM   [Ignore Me] #11
dafuq
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Re: No Beta access for euro players ?


Originally Posted by SpottyGekko View Post
^^Thanks for the confirmation, at least now I know the problem is either with my account or the beta key
tbh i think entering the key while they had massive problems fu*** up something.. i hope the support either gives u a new key or does something useful instead of standard macro spamming
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Old 2012-08-03, 04:42 AM   [Ignore Me] #12
Canaris
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Re: No Beta access for euro players ?


Originally Posted by Mox View Post
Now the problems start. I am already hating it. SOE sold our european souls to pro7. I believe it will be a mess.
so far everyone I know who's been ported over from other SOE games has reported smooth sailing
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