SOE Tech Support is will be closed for the Thanksgiving holidays. Here's what it says on the official site:
Technical Phone Support and Live chat will be closed Thursday November 27, 2003 and Friday November 28, 2003. Normal hours for both Tech Support and Live Chat will resume on Monday December 1, 2003.
For many of the most common issues regarding all Station.com games, visit the Station Knowledge Base. This simple to use search tool can help in answering and solving most of your game support questions.