Here is my chat log:
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TSR Tim L.: Hi, my name is TSR Tim L..
xxxx soe: hi
TSR Tim L.: I am looking into this
xxxx soe: Thanks
TSR Tim L.: No problem
xxxx soe: I am also concerned that if my account didn't receive the 30 days properly, that it may interfere with me being in the candidate pool for the Planetside 2 beta. Is there any way to confirm if my account status properly shows me as being a previous Planetside subscriber?
TSR Tim L.: Ok, I have granted you a few days of play time - you can get in now. I am going to forward this to my managers to have the rest of the time added
TSR Tim L.: Don't worry, it is not tied into that.
xxxx soe: Thank you very much.
TSR Tim L.: Its more of a billing system thing.
xxxx soe: Alright, awesome. You rock
TSR Tim L.: Thank you very much!
TSR Tim L.: Have a wonderful morning.
xxxx soe: Have a good day.
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So if you haven't gotten your time yet, they are aware of the problem, but if you want to you can get in touch with customer support and they'll give you some temporary time until it's fixed. Very handy for downloading the client in preparation for July 1st.
Also, according to him, this shouldn't mean there will be any problems relating to beta. Hopefully this is accurate information.
2012-06-28, 01:06 PM
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