Unable to play - CTD on world load, DDHelp error - PlanetSide Universe
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Old 2003-09-30, 01:57 AM   [Ignore Me] #1
Pladrago
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Unhappy Unable to play - CTD on world load, DDHelp error


I just finished downloading the 7 day trial last night and Im unable to play. I can create a character fine, but when the world loads about half way through or when it gets to the end, planetside CTD's and I either get no error or a "ddhelp has caused an error in <unknown>". My crash log for planetside says:

"Unhandled exception EXCEPTION_ACCESS_VIOLATION at 0x006DCB74".

I tried reinstalling planetside, didnt fix. Ive tried 3 different vid card drivers, none fixed the problem. Ive formatted and reinstalled windows, didnt fix the problem. The email I sent to tech support was replied to with what is probably an automatic response, as it told me to use the latest drivers for my vid card, which I was already doing.

My system is:

Pentium 4 @ 1.3ghz
256mb Ram
GeForce4 Ti 4400 128mb
SBLive 5.1
DirectX 9.0b
WinME

Everything is up to date. There are no extra background tasks and there is no virus protection running.

Does anyone know what in the world is the problem? I want to play as Ive just recently quit another MMO I was playing. I was in planetside beta and I liked it very much, but decided to play another game when the beta ended.
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Old 2003-09-30, 10:10 AM   [Ignore Me] #2
dscytherulez
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If you have cable you might wanna try redownloading and reinstalling, if not, dunno...you dont really have enuff ram to run at a normal speed anyway, . It should run, just not very fast...
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Old 2003-09-30, 10:32 AM   [Ignore Me] #3
Pladrago
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Originally posted by dscytherulez
If you have cable you might wanna try redownloading and reinstalling, if not, dunno...you dont really have enuff ram to run at a normal speed anyway, . It should run, just not very fast...
I fixed the problem. Virtual Memory wasnt set high enough for its tastes. Even though I watched it while I played in a big battle, and it only dipped about 350mb into the page file, which I had set to 512 previously. Its 768 now.

I played beta fine, framerate was bad only in the really really big battles. I just play on the lowest graphical settings.
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